Today a question of survival in the
intense competitive environment of each and every product or good arises. Which is due to Increasing
customer consciousness. Any product or good available is market should be Customer
Oriented ,there should be continuous focus on the customer – Both internal and
external .Thus Quality is required which means Degree of excellence of a
product or service ,and its handling, controlling, directing, etc is an act of management. Thus quality is the totality of features and characteristics
of a product or service that bear on its
ability to satisfy given needs. also
Quality management is the act of
overseeing all activities and tasks
needed to maintain a desired level of excellence. Quality management is a
systematic approach to ensuring that products and services meet or exceed
customer expectations. It involves the coordination of all activities within an
organization to maintain a consistent level of quality. Overall, quality
management is a holistic approach that involves the entire organization, from
top management to frontline employees, working together to consistently deliver
high-quality products and services to customers. It also includes Top
management commitment, Effective involvement , utilization of entire work force,
Continuous improvement, treating suppliers as partners ,Establishing
performance measures for the processes ,Long term commitment for continuous
improvement of all process, Team work, Continuous involvement of top management,
Continuous improving at all levels and all areas of responsibility in any
enterprise which creates any product or goods or giving Services.
